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Open-Source Support for Universities

elan e.V. provides hands-on open-source support and reliable operation for open-source software (OSS) in digital teaching and research. From Opencast to learning-management systems and web-conferencing solutions, we ensure that your learning platforms, digital course materials and online courses run smoothly, securely and with high performance.
Person sitting at a desk and working on her laptop with speech bubbles around her and icons for installation and configuration
Person sitting at a desk and working on her laptop with speech bubbles around her and icons for installation and configuration - symbolizing open source support.

Services (Quick Overview)

Supported Systems

Videos

Opencast Logo
Opencast

Online Learning

Stud.IP LogoILIAS Logo
Stud.IP, ILIAS, ...

Equipment Lending

LEIHS Logo
LEIHS,

Online Courses

BigBlueButton Icon
BigBlueButton

Support Models

Hourly Package

Bundle Solution

Eine Person arbeitet am Laptop mit Headset zur Symbolisierung von Open Source Support für Hochschulen

For universities working with open-source software

elan e.V. supports universities and research institutions in operating and maintaining open-source solutions.Our Open Source Support is designed for IT departments, system and application administrators, media-didactics teams, and project leads responsible for e-learning and media infrastructures. We provide hands-on assistance with incidents, support with integration, updates and configuration, as well as strategic consulting on digital sovereignty.

These are the systems we support

We specialise in open-source solutions for digital higher education, including:
Opencast (lecture recording & video management)
Stud.IP, ILIAS and others (learning management & campus organisation)
LEIHS, (equipment lending & inventory)
BigBlueButton (web conferencing)
Is your software not listed? Feel free to contact us — we’ll check compatibility with your OSS setup and recommend suitable support models.
Go to contact form

What our support includes

For us, support means fast incident resolution and sustainable solutions — both operational and strategic.
Incident management & error analysis (ticket handling, prioritisation, troubleshooting & recovery)
Release and patch consulting (security updates & feature upgrades)
Integration & configuration (LMS integrations, SSO, custom setups)
Operational consulting (monitoring, backups, scaling strategies)
Community contribution (close collaboration with OSS communities, upstreaming patches & features)

Our Support Models

Our offerings: flexible hourly contingents and dedicated package solutions.
Hourly Contingents
Flexible for incident resolution, bug fixes, consulting, configurations or training.
Bundle Solutions
Clearly defined services for specific tasks (e.g. Opencast–LMS integration: initial configuration + interface operation for a defined term).
Package solutions are only available within our hosting offerings. zur Verfügung.
Opencast Emergency Support
Priority immediate assistance for critical outages (Opencast only).
→ More information coming soon
→ More information coming soon
Request support
Support Models

Process & Collaboration

How we work with you

Schritt 1

Initial meeting & requirements assessment

We analyse your systems and clarify the scope of use as well as your technical and organisational requirements.
Schritt 2

Proposal

Together, we select the support model that fits your needs — hourly quota or package solution — and prepare a tailored offer for your institution.
Schritt 3

Onboarding

We set up access, communication channels, ticketing workflows and all required documentation to ensure a smooth start.
Schritt 3

Processing & reporting

Tickets are recorded, prioritised and handled by our experts. In scheduled meetings, you receive updates, insights and recommendations for optimisation.

Training, consulting or development — we’ve got you covered

In addition, we offer hands-on workshops and technical training sessions for universities to improve usability and support the sustainable use of open-source systems such as Opencast and other LMS platforms. Simply send us a request via the contact form and select “Training”.
Need guidance on architecture, security or digital sovereignty?We support universities both operationally and strategically — from technology selection to operational processes.
Looking to further develop your software or need new features? Our developers implement plugins, security patches and new functionality for Opencast, Stud.IP/ILIAS and other open-source systems.

Frequently Asked Questions

You have another question? Just send us an email – we’re here for you:  office@elan-ev.de
Simply use the “Request Support” form or contact us via email — we’ll get back to you promptly with further information and an offer.
Unser Support findet ausschließlich remote statt; wir bieten aktuell keinen Support vor Ort. Arbeiten auf den Servern erledigen wir mittels SSH-Zugriff. Die Kommunikation findet über E-Mails und Videokonferenzen statt. Jeder Support-Kunde bekommt dafür von uns eine Support-Mail-Adresse, über die wir erreichbar sind.
We work with a ticketing system: recording, prioritisation, assignment to experts, and status updates.
Yes — we provide consulting on digital sovereignty, OSS licensing questions, and strategies for building long-term, independent infrastructure.
Changes affecting the production environment are generally carried out only after prior consultation; in the case of urgent security updates, we inform you immediately. If the system is impaired at any point, we may need to act instantly to restore functionality and will notify you afterwards.
Our business hours are Monday to Thursday, from 9:00 to 16:00.

Request open source support

Ready for reliable open source support for your universities or a stable Opencast setup?
Simply fill out the form, and we will get back to you as soon as possible.
Name
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